Taking time to establish a proper rapport with customers results in:
A) guaranteed sales
B) open communication
C) a faster sales cycle
D) a slower sales cycle
E) lower commissions
B) open communication
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A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of
A. the halo effect. B. selective perception error. C. fundamental attribution bias. D. self-serving bias. E. a self-fulfilling prophecy.
Observing behavior can help you interpret meaning, especially if the behavior is inconsistent with a spoken statement
Indicate whether the statement is true or false.
When the interviewer follows a predetermined agenda such as a checklist or series of questions, he or she is conducting a structured interview, even though it may not seem structured to the applicant
Indicate whether the statement is true or false
Process (as a criterion for understanding life) refers to ______.
A. cognition (mental activity) B. information processing C. organizations perceiving, sorting through, and selecting from the external environment for internal use D. all of these