A consumer can be happy with a product but switch to another company's good or service if provided additional value. This is why, according to your text, customer-driven companies strive to ________ their customers.

A. delight
B. accurately target
C. satisfy
D. motivate
E. pacify


Answer: A

Business

You might also like to view...

Jake had an appointment at the doctor's office, but couldn't make it on time due to traffic. By the time he arrived, the doctor had already begun with the next patient. This illustrates the ________ of services

A) variability B) heterogeneity C) perishability D) intangibility E) homogeneity

Business

General Motors offers Chevrolet, GMC, Buick, and Cadillac as product categories. The extent to which a company offers different product categories refers to its

A. product-mix consistency. B. product depth. C. product width. D. product line.

Business

Thompson Tool had net sales of $760,110 and net income of $189,300 last year. What was Thompson's net profit margin, to the nearest tenth percent?

Business

These are the important factors for improving search engine ranking through SEO

A. Frequency of occurrence in body copy B. Number of inbound links (PageRank) C. Title HTML tag D. Meta-tags E. all of them are important factors

Business