All of the following is true about competent conflict management in an individualist culture EXCEPT
a. expressing strong personal opinions during conflict is appropriate.
b. members assert individual interests.
c. members move quickly toward tangible outcomes or goals.
d. restraining emotions is appropriate during conflict.
e. working constantly on possible solutions.
d
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Which action describes a barrier to effective listening?
A. avoiding difficult listening situations B. concentrating on main ideas, not details C. considering the topic or speaker interesting D. adjusting to distractions
Toasts may be solemn or humorous in tone
Indicate whether the statement is true or false
According to the text, examples of Aristotle's topoi include all of the following except a. arguments of establishing truth
b. arguments of degree regarding more or less. c. arguments of past fact. d. arguments of future likelihood.
Which linguistic practice below caused U.S.-trained health care providers to misunderstand their South-East Asian patients?
a. the use of the word yes to mean "I hear you and I will answer your question" b. the use of idiomatic expressions translated directly into English c. the use of "half-truths" that obscured the patient's true illness d. the use of translators that were not well versed in South-East Asian languages