The National Ski Patrol is one of a few organizations that have received a federal charter from the U.S. government. Because of this, each year the NSP must:
a. ensure that all patrollers refresh their training.
b. report to Congress.
c. submit names of all patrollers to the IRS.
d. submit a tax return to the IRS.
Answer: b
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What small action can reinforce that you are listening to the customer?
A. Use of "Ma'am" and" Sir" B. Use of the patient's name C. Use of "Please"and "Thank you" D. Stopping the caller when you need to answer another call
"Armoring" is a term often used to describe what process?
a. The thickening of the skin b. Myofascial holding pattern c. Emotional resistance d. None of the above
Which of the following bedside methods can absolutely confirm proper endotracheal tube posi-tion in the trachea?
a. Auscultation b. Observation of chest movement c. Tube length (cm to teeth) d. Fiberoptic laryngoscopy
Regardless of the filing system used by a medical office, all patient records should be placed in some sort of ________ order.
Fill in the blank(s) with the appropriate word(s).