Leadership skills are defined in the chapter as ______.
A. using individual attributes to communicate well with others
B. developing behaviors for effective leadership outcomes
C. technical ability to interact in the work environment
D. knowledge and competencies to accomplish goals
D. knowledge and competencies to accomplish goals
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Flying across the Pacific Ocean is an eight-hour trip that could be dreadful if you did not fly by Singapore Airlines. One frequent flyer between the United States and Japan noted the Singapore cabin crew gives the impression that it is truly their pleasure to serve the passengers. Seating has been designed to provide comfort in the airline's wide body planes. In first class, the seats are referred to as sky suites because they are so roomy. Every meal is carefully planned and served. The commitment to making the long flight as pleasant as possible indicates Singapore Airlines:
A. Does not use internal marketing B. Considers reliability more important than empathy C. Wants to increase the number of service encounters it has with a customer D. Has a service culture E. Does not rely on physical evidence
Edward Cheezer's Inc makes and sells frozen four-cheese pizzas, New York-style. The expected selling price is $10 per pizza. The projected variable cost per pizza is $6. The estimated fixed costs per month are $10,000. The number of pizzas that must be sold to obtain a monthly profit of $20,000 is
A) 2,000 pizzas. B) 5,000 pizzas. C) 2,500 pizzas. D) 7,500 pizzas.
Compute the July 2014 cost of capital (rounded to nearest percent) for an investment center with the following information: Pre-tax operating income for July 2014 $15,500,000 Assets at July 31, 2014 8,200,000 Current liabilities at July 31, 2014 3,200,000 Long-term liabilities at July 31, 2014 2,200,000 Income tax expense for July 31, 2014 5,500,000 EVA 9,500,000
A) 5 percent B) 53 percent C) 10 percent D) 61 percent
Gnome Company is deciding whether to continue to manufacture a component or to buy the component from a supplier. Which of the following is relevant to this decision?
A) the potential uses of the facilities that are currently used to manufacture the component B) the insurance on the manufacturing facility that will continue regardless of the decision C) fixed costs that do not differ between the alternatives D) the cost of the equipment that is currently being used to manufacture the component