A regional manager at GNC, a chain of retail stores selling nutritional supplements, is reviewing sales data after a recent in-store promotion. The data show success in some stores and limited response in others. To understand the differences between stores, the manager will probably next review the company's
A. brand awareness study, to assess national levels of awareness.
B. mission statement, to see if it needs adjusting.
C. implementation programs, to see if the promotion was handled consistently in the different stores.
D. financial statements, to investigate current and past profits.
E. analysis of national trends in vitamins and herbal supplements, to help predict future sales.
Answer: C
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