Usually use an explanatory title for illustrations
a. true
b. false
a
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Starbucks introduced ice creams in the same flavors as the Frappuccinos it sold in its coffee shops. This is an example of ________
A) brand dilution B) co-branding C) brand variants D) category extension E) brand harmonization
Telemarketing is infrequently used as a fundraising tool for nonprofit and political groups
Indicate whether the statement is true or false
Slim Co is ordering a new computer for its corporate office. Which of the following events would trigger the recognition of the computer and related liability on Slim's books?
A) The company generates a purchase order. B) The purchasing department sends a purchase order to the supplier. C) The company receives the computer. D) The company receives the bill from the supplier.
If an incident that has been escalated to a second level analyst will not be resolved in the target time stated to the customer, a service desk analyst should ____.
A. wait until the target time has expired, obtain a new target time, inform the customer of the new target time, and update the ticket accordingly B. inform the customer as soon as possible that the target time will not be met and, if available, give the customer an updated target time C. wait until the incident is resolved, inform the customer of the resolution, ensure the customer is satisfied, and update the ticket accordingly D. send an email to the second level analyst asking them to set a new target time for incident resolution and update the ticket accordingly