Which type of survey might be used to survey customers who did not contact the service desk to determine what, if any, additional services are required to meet their needs?
A. new services survey
B. overall satisfaction survey
C. performance survey
D. annual survey
Answer: B
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Sparkle Spin, a national appliance brand, recruited 15 people as brand managers. They all took a test as part of the recruitment process. Three months after the recruitment, their test scores were analyzed along with their performance on the job to find a substantial correlation between the two factors. Which method of research is exemplified in this scenario?
A. construct validation B. concurrent validation C. content validation D. diagnostic validation E. predictive validation
Answer the following statements true (T) or false (F)
1. Most guests fill out a comment card before leaving the service location. 2. The comment cards returned to a restaurant are particularly valuable because they represent a true random sample. 3. In the critical incident technique, the moments in the guest experience are classified as dissatisfiers, neutral, or satisfiers. 4. SERVQUAL assesses guest perceptions, not objective reality.
Generally accepted accounting principles require that, when the estimated useful life of a long-term asset is changed, previously-issued financial statements should not be revised.
Answer the following statement true (T) or false (F)
Testamentary capacity refers to:
a. the age of the testator. b. the same capacity as required to contract. c. the ability to understand the nature and extent of one's property, to appreciate the natural objects of one's bounty, and the ability to formulate an orderly plan of disposition. d. the influence of others over the testator.