Which of the following is not one of the five targets for a deliberate, planned effort at changing loosely coupled systems, according to Weick?
A. functions of logic
B. socialization of processes
C. differential participation
D. persistence of constant variables
E. corruptions of feedback
D. persistence of constant variables
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Which of the following is not appropriate to include in the conclusion of a speech?
A. a signal phrase to cue listeners about the wind-up B. "Thank you" C. a call to action D. details you forgot from earlier E. a little upbeat story or a quotation
A journal entry shows the date, credit account, and credit amount shown on one line, and the debit account (indented) and debit amount shown on the next line
Indicate whether the statement is true or false
After analyzing information gathered from prospects who did not buy from the company, it becomes apparent that prospects felt that the sales representatives did not know about the full line of products they carried or understand their uses
The prospects most likely did not buy because they could not: A) ensure that the company's billing process was ethical B) understand what their business objectives were C) pay the high prices the company was charging D) store the chemicals once they were delivered E) trust the sales reps to sell them the correct products
A group of people who recommend customer-driven organizations to others could be called:
A) disgruntled customers B) auxiliary salespeople C) a secondary salesforce D) missionary salespeople E) evangelist salespeople