Maggie is a graduate student in human factors. She is working with a local grocery store to improve their customer service while reducing costs to the consumers. Most likely, Maggie will ____.?
a. ?administer personality tests to all of the employees
b. ?complete a job analysis for each job position to eliminate redundancies
c. ?find ways to make shopping aisles more colorful and cheery for customers
d. ?help design a self-checkout system that is intuitive and logical
ANSWER:
d
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