Ezekiel and Tyrell are commissioned car salesmen who work at a car dealership. Ezekiel is the sole provider for his family of five. His wife is ill and he needs greater income to cover her medical bills. Tyrell just graduated from high school and will attend college in the fall. He has college and housing bills to pay but has several scholarships and grants which substantially reduce the cost of his education, but he would like to save money for grad school. Ezekiel arrives at the dealership every morning before it opens and does not leave until his shift is over. He grows anxious if he only sells a car a day. Tyrell arrives when the dealership opens and leaves when his shift is over. If he only sells two cars a week, he is not concerned. The general manager of the dealership said Ezekiel
is more motivated than Tyrell. Which of the following best defines the general manager's comment?
A. Motivation is the reward one gets from working.
B. Motivation is an employee's attitude or feeling about the job.
C. Motivation is the internal process that energizes, directs, and sustains behavior.
D. Motivation is the satisfaction and enthusiasm one gets from one's employment.
Answer: C
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