Listening effectively is the primary means that many customer service professionals use to determine the needs of their customers.
Answer the following statement true (T) or false (F)
True
Listening is an active, learned process consisting of four phases: receiving/hearing the message, attending, comprehending/assigning meaning, and responding. A skilled listener will notice a customer's words and these cues or nuances and conduct follow-up questioning or probe deeper to determine the real need.
You might also like to view...
Which of the following are central concepts in Strategic Contingencies Theory’s perception of power?
a. The organization is comprised of a number of core interdependent, non-substitutable sub-units b. The most powerful sub-unit is the least dependent unit that copes with the greatest level of uncertainty c. Only sub-units can have power d. a and b above
Omar Industries manufactures two products: Regular and Super. The results of operations for 20x1 follow. Regular Super TotalUnits 10,000 3,700 13,700 Sales revenue$240,000 $740,000 $980,000 Less: Cost of goods sold 180,000 481,000 661,000 Gross Margin$60,000 $259,000 $319,000 Less: Selling expenses 60,000 134,000 194,000 Operating income (loss)$0 $125,000 $125,000 Fixed manufacturing costs included in cost of goods sold amount to $3 per unit for Regular and $20 per unit for Super. Variable selling expenses are $4 per unit for Regular and $20 per unit for Super; remaining selling amounts are fixed.Omar Industries wants to drop the Regular product line. If the line is dropped, company-wide fixed manufacturing costs would fall by
10% because there is no alternative use of the facilities. What would be the impact on operating income if Regular is discontinued? A. $10,400 increase. B. $20,000 increase. C. $39,600 decrease. D. $0. E. None of the answers is correct.
Google created a technology called Google Gadgets that allows its online apps to run on PCs even if they are disconnected from the Internet.
Answer the following statement true (T) or false (F)
According to the FLSA, what is the basis used to determine overtime worked for employees who work for non-emergency entities
What will be an ideal response?