Alfred wants to ensure he is communicating politely via e-mail. Which strategy should he use?

A. Write in all capital letters.
B. Compose a lengthy e-mail.
C. Generate unsolicited e-mails whenever possible.
D. Avoid offensive language.


Answer: D

Communication & Mass Media

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a. defensiveness b. criticism c. stonewalling d. contempt

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Answer the following statement true (T) or false (F)

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Answer the following statement true (T) or false (F)

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Indicate whether the statement is true or false

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