The daughter of an older frail patient recovering from receiving the wrong medication asks what the hospital can do to prevent this from happening again. How should the nurse respond to the daughter?
1. "There isn't much that can be done; accidents happen."
2. "Medication errors sometimes happen because we are so short-staffed."
3. "The physician's handwriting was misread; we are talking to him about this issue."
4. "We are discussing installing a bar-code system to identify patients and medications."
4. "We are discussing installing a bar-code system to identify patients and medications."
Explanation: 1. There is much that can be done to prevent medication errors. The use of computerized entry systems, monitoring of prescriptions by a clinical pharmacist, and identification of the correct patient and drug using bar-code technology are methods that have been shown to decrease the frequency of medication errors.
2. Staffing issues should not be discussed with a patient's family.
3. The physician's handwriting issue should not be discussed with a patient's family.
4. There is much that can be done to prevent medication errors. The use of computerized entry systems, monitoring of prescriptions by a clinical pharmacist, and identification of the correct patient and drug using bar-code technology are methods that have been shown to decrease the frequency of medication errors.
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