A functioning knowledge management system (KMS) follows six steps in a cycle. The reason for the cycle is that knowledge is dynamically refined over time. What are the six steps in the KMS cycle?

Question

What will be an ideal response?

Answer 1

1. Create knowledge. Knowledge is created as people determine new ways of doing things or develop know-how. Sometimes external knowledge is brought in. Some of these new ways may become best practices.
2. Capture knowledge. New knowledge must be identified as valuable and be represented in a reasonable way.
3. Refine knowledge. New knowledge must be placed in context so that it is actionable. This is where human insights (i.e., tacit qualities) must be captured along with explicit facts.
4. Store knowledge. Useful knowledge must be stored in a reasonable format in a knowledge repository so that others in the organization can access it.
5. Manage knowledge. Like a library, a repository must be kept current. It must be reviewed to verify that it is relevant and accurate.
6. Disseminate knowledge. Knowledge must be made available in a useful format to anyone in the organization who needs it, anywhere and anytime.