Answer the following statement(s) true (T) or false (F)
1. It is natural for the party who didn’t call for mediation to feel suspicious and
mistakenly think that the mediator works for the other party.
2. Intake coordinators are the salespeople of mediation.
3. When asked a direct question about mediation, such as, “Do you know what
mediation is?” most clients would volunteer that they did not know.
4. In intake coordination, it is important that the disputants receive exactly the same
information, including the same amount of description about the mediation process.
5. The intake coordinator should correct disputants immediately if they make the
assumption that the mediator is biased toward one party or the other.
1. TRUE
2. TRUE
3. FALSE
4. FALSE
5. TRUE
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A skill that teaches performers to hold their attention on a predetermined task, and if their attention wanders, to gently bring their attention back is known as:
a. dress rehearsal b. focus training (page 319) c. focus rehearsal d. none of the above
Falling pitch inflection at the end of a sentence usually indicates
A) a question. B) a statement of understanding. C) doubt. D) boredom.
A business practice associated with globalization involves business moving manufacturing and service centers to countries where labor is cheap. This practice is commonly known as
A. relocation B. restructuring C. economizing D. outsourcing
Which of the following is a recommended strategy for an unreceptive audience?
A) provide a clear objective B) tell your audience what you want them to do C) acknowledge opposing points of view D) save your strongest argument for last