Client-satisfaction studies help identify the clients' perceptions on the services they are receiving
This can help social work policy makers, administrators, and practitioners improve unsatisfactory
components of the service provisions.
According to the text, what is important to consider when
collecting data on clients' perceptions?
a) This is crucial for empowerment
b) They tend to be overly abstract
c) They tend to be overly concrete
d) This is only one point of view
d
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The traditional Christian attitude toward the poor is that _______
A. the poor should work harder B. alms should be given to the poor C. the poor are not favored by God D. one should never choose poverty
Social Work Abstracts, Sociological Abstracts, Psychological Abstracts,
Dissertation Abstracts International, and SAGE Urban Studies Abstracts are: A. always considered secondary data B. not current enough to use for updated references C. a good place to start for a literature review. D. most libraries do not carry them so they are difficult to access.
The _______________is staff who are unproductive because no one has ever taken the time to fully explain their responsibilities and walk them through their assignments.
A. Dead-Ender B. Mismatched Employee C. Poorly Trained Employee D. Work Laggard
In the text the person in a group exhibiting a type of disruptive behavior by making subtle negative comments about the sensitive areas of other members is called the ______
a. Beltliner b. Guiltmaker c. Psychoanalyzer d. Bear