____ is the average number of minutes from when a caller is placed in the queue by an ACD until a live analyst gets on the line.
A. Response time
B. Average speed of answer
C. Abandon rate percent
D. Average wait time
Answer: D
You might also like to view...
Unrealized gains and losses are reported as other comprehensive income items until the related securities are sold, then the gains and losses become realized and are included in determining net income
Indicate whether the statement is true or false
The ending inventory of a company was $552,000 as per the perpetual inventory records. The current replacement cost for the ending inventory is $547,000. Prepare the journal entry to adjust inventory
What will be an ideal response
A deed containing no warranties is a
a. bargain and sale deed. b. warranty deed. c. quitclaim deed. d. land contract.
Which of the following statements about prospecting is true?
A. A sales rep must qualify potential customers. B. Prospecting focuses on identifying new customers. C. A sales rep needs to set priorities for all prospects-both old and new. D. CRM systems help with the process of prospecting. E. All these statements are true.