The European Union defines _____ as any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural, or social identity.
Fill in the blank(s) with the appropriate word(s).
personal data
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A ________ is a repository of customer information that records all contacts that a customer has with a firm and generates a customer profile available to everyone in the firm with a need to know the customer.
A. customer service chat system B. CRM system C. data warehouse D. transactive content system
Which of the following steps in the modeling process described by social learning theory is referred to as attention?
A. To learn, a person has to notice another’s behavior. B. The information must be stored for access in the future. C. Once information is noted and retained, the person imitates the behavior that they recall. D. The person must be motivated to imitate the desired behavior.
Many of the same Asian countries that are major exporters to the United States are also significant importers of American goods because of all of the following reasons except
A. their rising standards of living enable their people to afford more imported products. B. their governments have sent buying missions to the United States to look for products to import. C. they prefer to deal with the U.S. democratic system than the political systems of Europe. D. they are importing raw materials and components that will be assembled and subsequently be exported, often to the U.S. E. they are purchasing large amounts of capital goods to further their industrial expansion.
A leader who is high in ________ is more likely to be able to develop and support the creative activities of his or her team members.
A. expectancy B. transformational leadership C. emotional intelligence D. transactional leadership E. conformity