Which of the following would be the BEST closing sentence in a bad-news message?
a. We understand your disappointment in this decision.
b. Please do not hesitate to contact us again if you have any further questions.
c. To see the video that discusses our two newest investment offers, just phone us at 555-1616 to request your copy.
d. We trust you will continue to rely on Carson products in spite of this present difficult situation.
C
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A hug, a pat on the back, or a slap on the face is a powerful form of communication called
A) haptics B) proxemics C) oculesics D) kinesics
For success at trade shows, memorize your sales pitch so that you get your message across succinctly.
Answer the following statement true (T) or false (F)
Which of the following does NOT describe public opinion?
A) elusive and fragile B) combustible and changing C) fleeting and vulnerable D) solid and unchanging
What action would you choose according to maximax criterion?
What will be an ideal response?