Modern salespeople bring incremental value to the customer by identifying problems and opportunities, offering alternative options and solutions, and providing solutions with tangible value. These functions of salespeople can be classified under the ________ role.

A. mapmaking
B. influencing
C. fire starting
D. guiding
E. surveying


Answer: D

Business

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The constructed or natural surroundings that influence your communicative decisions, attitude, and mood are termed the

a. context. b. backdrop. c. scene. d. environment.

Business

Fairness issues can surface in a team when ______.

a. in-group members start to display groupthink b. in-group members start to believe that out-group members are getting a free ride c. out-group members try to become in-group members d. out-group members start to communicate virtually

Business

Future changes in workplace issues will require workers to be prepared to address all EXCEPT which of the following?

a. Greater use of technology b. Ability to respond to fickle customer attitudes c. Commitment to lifelong learning d. Safe and fair workplace settings e. Communication and interpersonal skills

Business

A ____ stores configuration records throughout their lifecycle.

A. knowledge management system B. configuration management system C. configuration management database D. knowledge database

Business