TQM is a comprehensive approach dedicated to continuous
A. measurement of quantifiable goals and quick corrections.
B. product innovation and organizational learning, over fast cycles.
C. quality improvement, training, and customer satisfaction.
D. customer input into management strategy and decision making.
E. focus on components of service success: tangibles, questions, and margins.
C. quality improvement, training, and customer satisfaction.
(TQM) is defined as a comprehensive approach, led by top management and supported throughout the organization, dedicated to continuous quality improvement, training, and customer satisfaction.
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When the present value of an annuity is calculated as of two or more periods before the payment of the first cash flow, the annuity is
A) an ordinary annuity. B) a deferred ordinary annuity. C) a compound annuity due. D) a compound ordinary annuity.
Answer the following statements true (T) or false (F)
1. A queue is just another name for a waiting line. 2. Because you never know how many guests will show up or when they will show up, the wait can’t really be “managed.” 3. Neither restaurant managers nor guests like to see a great deal of excess capacity. 4. When Disney created a special after-hours ticket to its most popular attractions, it was practicing a “shifting demand” strategy. 5. The Rainforest Cafe calls itself “a wild place to shop and eat.” This expression suggests that it manages the line by diverting its guests rather than doing nothing or closing the doors.
If the balance shown on a company's bank statement is less than the correct cash balance, and neither the company nor the bank has made any errors, there must be
a. deposits credited by the bank but not yet recorded by the company. b. outstanding checks. c. bank charges not yet recorded by the company. d. deposits in transit.
U.S. GAAP requires the classification of
a. the cash outflow for interest expense as an operating activity and the dividends that a firm pays to its shareholders as a financing activity. b. the cash outflow for interest expense and the dividends that a firm pays to its shareholders as a financing activity. c. the cash outflow for interest expense and the dividends that a firm pays to its shareholders as an investing activity. d. the cash outflow for interest expense and the dividends that a firm pays to its shareholders as an operating activity. e. the cash inflow for interest expense and the dividends that a firm pays to its shareholders as an operating activity.