Which of the following decisions in labor relations involves day-to-day activities in which union members and the organization's managers may have disagreements?
A. Administering contracts
B. Formulating labor relations strategy
C. Lobbying for labor law changes
D. Negotiating contracts
E. Implementing labor laws
Ans : A. Administering contracts
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Despite the fact that Rodney’s team has been warned numerous times about the direction their decisions are taking the organization, they remain on their current path, often discounting those warnings. Rodney’s team is guilty of which aspect of groupthink?
A. brainstorming B. an illusion of invulnerability C. using rationalizations D. believing their inherent morality
To increase customer loyalty, 2Wheels wants to start a club for its dedicated customers, but wants to make sure that only members who want to participate in activities join the club. What can it do to ensure this?
What will be an ideal response?
The growing diversity in the U.S. workforce is due to:
A. Millennials entering the workforce. B. Shifting patterns of work and retirement. C. Immigration from other countries. D. All of these answers are correct.
Research on call center operators indicated that their success was related to ______.
A. their words B. variations in tone and pitch C. the amount of time spent listening D. both variations in tone and pitch and the amount of time spent listening