The "high quality customer service" element of a customer service strategy is achieved by attention to all of the following except?
a. "Wow" factor
b. Reliability
c. Fairness
d. Pricing
d. Pricing
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A(n) ______________________________ copy of a document is one in which selected data are blanked out so that persons receiving that copy will not have access to the data
Fill in the blank(s) with correct word
Employees use the wage-bracket method to determine the amount of federal income tax to be withheld from their net pay
Indicate whether the statement is true or false
Clenzo is a company that provides house cleaning services in major urban and suburban areas
Marketers at Clenzo developed a short, humorous video promoting the company's services and hope that customers who see the video will be so entertained that they will pass the video on to their friends and colleagues. The marketers at Clenzo are using techniques to facilitate ________. A) direct-mail marketing B) viral marketing C) catalog marketing D) contextual advertising E) display advertising
________________ are cultural obstacles that limit the range of employee demographics in organizations.
a. Change hindrances b. Diversity hindrances c. Mission hindrances d. Mergers and acquisitions hindrances