It is difficult to maintain consistent quality in services because
A. services, unlike goods, are nonperishable.
B. unlike products, services are tangible in nature.
C. service providers often have to interpret each customer's needs.
D. most of the time it requires minimal human interaction.
E. variability is reduced as more humans are involved in delivery.
Answer: C
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______ communication is the ability to give and exchange information, ideas, and processes verbally, either one-on-one or as a group.
A. Oral B. Nonverbal C. Written D. Electronic
A meta-analysis examined the effects of distal and proximal attributes. It found that
a. distal attributes predicted leader effectiveness b. proximal attributes predicted leader effectiveness c. proximal and distal attributes were both unrelated to leader effectiveness d. both “a” and “b”
What are the labour market pressures in Japan forcing companies to adopt a more flexible HR policy?
What will be an ideal response?
Talia, who is not a Urban Bank customer, attempts to cash a check drawn on the bank. The check is considered dishonored if Urban Bank A) refuses to pay it
B) charges a fee to cash it. C) asks Talia for reasonable identification. D) asks Talia to sign a receipt for the payment on the check.