A typical senior service desk manager ____.
A. actively promotes the value of the service desk to upper management and the entire company
B. monitors day to day performance of SLAs and reports any breeches or near misses
C. works with other managers to ensure that technologies are meeting the company's needs
D. generates the daily reports that are given to customers and upper management
Answer: A
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During 2016, the accounts receivable turnover rate for Cordner Company increased from 10 to 14 times per year. Which one of the following statements is the most likely explanation for the change?
a. The company's credit department has followed up with customers whose account balances are past due in order to generate quicker collections. b. The company has decreased sales to its most credit worthy customers. c. The company has increased the amount of time customers have to pay their accounts before they are past due. d. The company has extended credit to more risky customers in order to increase sales.
Which control ensures that production files cannot be accessed without specific permission?
a. Database Management System b. Recovery Operations Function c. Source Program Library Management System d. Computer Services Function
Doric Agricultural Corporation uses a predetermined overhead allocation rate based on the direct labor cost. The manufacturing overhead cost allocated during the year is $270,000. The details of production and costs incurred during the year are as follows:
What is the predetermined overhead allocation rate applied by the corporation? (Round your answer to two decimal places.)
A) 96.30%
B) 65.38%
C) 158.82%
D) 33.27%
Syndie writes a fashion blog outside of her work hours and duties. In one blog post, she used pictures of her coworkers as examples of “what not to wear” and made comments about her department having as little business sense as it did fashion sense. When her coworkers objected to her online comments, management insisted that she take down the blog post or face disciplinary action. This example illustrates Syndie’s limited right to ______.
A. free consent B. free speech C. life and safety D. privacy