Explain why the four common misconceptions about nonverbal communication are false or misleading.
What will be an ideal response?
Contrary to common belief, 93% of meaning is not conveyed nonverbally, universal
understanding of nonverbal communication does not exist, deception cannot always be
detected nonverbally, and nonverbal communication is not something a person reads.
Some people believe that most of the meaning in a conversation is conveyed by
nonverbal messages because people misunderstood the results of a few experiments
from 1967. There is no particular percentage of meaning derived from nonverbal
communication. Some nonverbal behaviors are universally recognized (e.g., the smile),
but they do not necessarily have universal meaning in the same contexts. Meanings of
nonverbal symbols and behaviors can vary within a single culture, so nonverbal
communication is not universally understood. People tend to believe that certain
nonverbal communication will consistently reveal deception, but no particular nonverbal
behavior consistently reveals deception. And because nonverbal communication does
not involve language, it cannot be read.
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Describe how culture led to ethical lapses at Enron.
What will be an ideal response?
Curtis, a newcomer to the team, hails from Samoa. He is different from the rest of the group, especially in his dietary habits. His teammates find his behavior extremely odd and are tempted to comment on how he eats meals with his hands
In this scenario, how should Curtis's teammates react? a) Withhold, delay, and temper their judgmental comments b) Voice their opinion only when Curtis is not present. c) Bring Curtis's odd behavior to the notice of the manager. d) Voice their opinions to Curtis.
The man who coined the word "photography" was ________
Fill in the blank(s) with correct word
Though her new office didn't have a formal dress code, Cassie's coworkers laughed when they told her about how the person who previously held her position always wore jeans to work. This is an example of:
a. an introduction to the jargon Cassie will need for the job. b. positive face threat for Cassie because she wants to wear jeans to work. c. a story that tells Cassie the norms for appropriate dress. d. tensions in the workplace caused by out-group status.