__________refers to the follow-up activities that a service firm might engage in after a customer transaction
Fill in the blanks with correct word.
ANSWER: Postpurchase communication
Postpurchase communication refers to the follow-up activities that a service firm might engage in after a customer transaction. Postcard surveys, telephone calls, and other types of follow-up show customers that their feedback matters.
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The most recent balance sheet and income statement of Oldaker Corporation appear below:Comparative Balance Sheet Ending BalanceBeginning BalanceAssets: Cash and cash equivalents$31 $29 Accounts receivable 73 79 Inventory 44 45 Property, plant and equipment 728 590 Less accumulated depreciation 253 242 Total assets$ 623 $ 501 Liabilities and stockholders' equity: Accounts payable$56 $63 Accrued liabilities 21 22 Income taxes payable 26 28 Bonds payable 121 110 Common stock 33 30 Retained earnings 366 248 Total liabilities and stockholders' equity$ 623 $ 501 Income StatementSales$ 921Cost of goods sold 575Gross margin346Selling and administrative expense 117Net operating income229Income taxes 69Net
income$ 160The company paid a cash dividend of $42 and it did not dispose of any property, plant, and equipment. The company did not retire any bonds payable or repurchase any of its own common stock. The following questions pertain to the company's statement of cash flows.The net cash provided by (used in) investing activities for the year was: A. $(138) B. $138 C. $127 D. $(127)
What are the three types of specialized assets?
What will be an ideal response?
The delivery of a check is an assignment of money on deposit, and the drawee bank is required to pay the holder the amount of the check
Indicate whether the statement is true or false
Manna's Coffee ? Eun-Sang is a highly respected person within her community. She is Asian in a largely Caucasian-populated area. Since Eun-Sang was looking for a new job, she went to a new company in the area called Manna's Coffee, where she applied for a position. After the interview, Eun-Sang felt confident that she would be hired because of her qualifications. However, she did not get a call back. Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend. The company had hired an inexperienced Caucasian male with a history of unemployment. At this point, Eun-Sang was quite aggravated, but she left the issue alone.She ended up asking an associate for an espresso machine. The employee informed
Eun-Sang where the machine was located and retrieved it for her. Eun-Sang asked if there were any other espresso machines of higher quality. When the associate said no, Eun-Sang purchased the item and left. After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her. Eun-Sang asked where they had purchased it, and they responded, "Manna's Coffee." ? Refer to Manna's Coffee. Which basic consumer right was infringed when Eun-Sang bought the espresso machine? A. The right to safety B. The right to be heard C. The right to service D. The right to respect E. The right to choose