________ is the difference between the prospective customer's evaluation of all benefits and all costs of an offering and the perceived alternatives
A) Perceived usefulness
B) Failure avoidance rate
C) Total customer benefit
D) Customer-perceived value
E) Competitors' market share rate
D
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Evaluators should conduct formative meta-evaluations on their data collection instruments.
a. True b. False
Providing investors with more information helps them make buying and selling decisions about securities.
Answer the following statement true (T) or false (F)
Procedures
A. assure that all scenarios will be the same. B. enable and facilitate employee behaviors to vary as circumstances change within and across nations. C. are broad guidelines used to assist lower-level managers to handle recurring problems. D. prescribe how certain activities will be carried out. E. are prepared in advance of, and to provide input for, strategic plans.
Which of the following is a cost of downtime in addition to lost revenue?
A. Legal expenses B. Loss in financial performance C. Damage to reputation D. All of these