Which of the following is a cost of downtime in addition to lost revenue?
A. Legal expenses
B. Loss in financial performance
C. Damage to reputation
D. All of these
D. All of these
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The best thing you can do regarding timing is:
A) give customers a general idea but allow yourself some wiggle room. B) give customers a specific deadline that you know we can beat. C) tell customers what you think they want to hear about timing and then do your best to make it. D) avoid giving any indication about timing unless the customer really pushes for it.
The goal of questioning in active listening is ______.
a. to ensure that the listener knows more than the speaker b. “one-upmanship” c. a better understanding of what is being communicated d. to determine if the speaker knows more than the listener
The performance measurement system should encourage each manager to act in a manner that
a. makes the manager's units profits as high as possible. b. most positively supports the organization's mission and competitive strategies. c. increases his/her performance reward in the form of profit sharing. d. reduces the need for informational elements in support of the manager's planning function.
A responsibility center whose manager is responsible for generating revenues and controlling expenses is referred to as a ______________________________
Fill in the blank(s) with correct word