While Pauline was yelling, Nabil simply continued knitting, paying no attention to her. On which effective conflict management skill does Nabil particularly need to improve?
a. presuming goodwill and expressing goodwill
b. lightening up and reframing
c. listening
d. practicing cultural sensitivity
c. listening
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Gina is delivering a sales presentation.??In this speaking situation, Gina is functioning as what
part of the basic communication model? A) speaker B) source C) receiver D) message carrier
John has decided to go on a diet because he thinks that a change in life is a good idea. What
level of influence does this represent? A) compliance B) identification C) moral responsibility D) internalization
The factors Herzberg found to be _________________ were work itself, achievement, growth and responsibility, recognition, and advancement
Fill in the blank with correct word
In the context of comforting, _____ refers to presenting relevant suggestions for resolving a problem or situation.
a. buffering face threats b. reframing the situation c. giving advice d. clarifying supportive intentions