In an administrative hearing, an administrative law judge hears the complaint and has the authority to swear witnesses, take testimony, make evidentiary rulings, and make a decision to recommend to the administrative agency heads for action
Indicate whether the statement is true or false
True
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Listening requires you to concentrate on ___________messages being sent and to determine the meaning of those messages.
a. verbal and nonverbal b. oral and physical c. communication d. instrumental and relational
Touch is a nonverbal communication method that varies from culture to culture. When working in the U.S., what might the best practice be regarding touching others in the workplace?
A) Only use touch to convey warmth. B) Only use touch to offer congratulatory wishes. C) Only use touch with same-sex coworkers. D) Only use touch with those of the same cultural background. E) When in doubt, don't touch.
Which is correct?
A. If a service desk analyst is aware of a customer using an unauthorized, unlicensed software package for a critical assignment, the analyst should let the customer use the package until the assignment is over and instruct the customer to not use the package again. B. If a customer is late in completing a critical assignment, a service desk analyst may reset his password without proper authorization as long as he logs a ticket and indicates that he has bypassed the proper procedures in the comments field. C. If a new employee has started work, and his user id and password have not been created yet, a service desk analyst should let the new employee sign in using a coworker's id for a maximum of 3 days and log a request to create an id and password for the new employee. D. If a senior level manager, trying to complete a critical project, requests access to data to which he is not authorized to access, a service desk analyst should log the request and follow the proper procedures for granting access.
Which of the following factors does NOT predict leader emergence?
a. Gender b. Age c. Effectiveness d. Height