The Jones family is having conflict over where to go for vacation next summer. Mac, the father, is annoyed, blaming his wife, Jen, for the conflict because she insists that the decision be based on a vote. Jen is placating everyone, trying to keep the family calm. Meanwhile, Mac and Jen's son Jett is trying to use logic and reason to persuade everyone to agree to his point of view. His twin Jade is uncomfortable with the entire situation, so she is trying to distract everyone with jokes and offhand comments. This scenario is typical of how most conflicts unfold in the Jones household because the Jones family members typically fall into these ________ during conflict episodes.
A. stories
B. rituals
C. roles
D. secrets
Answer: C
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Elaine taped pictures of her Aruba vacation all around the room as presentation aids for her speech. She never referred to them, but simply created an atmosphere for her presentation. Was this appropriate?
a. Yes; the pictures created the kind of mood she wanted. b. Yes, because these pictures were relaxing images and helped the audience listen. c. No; there were too many of them to create any kind of effect. d. No, because she should have explained the presentation aids, not just shown them.
What method is helpful for you to write your fears down on paper?
A. Classify Your Fears B. Negative evaluation C. List Your Fears D. Seeming incompetent
The text recommends all of the following ways to improve empathic listening EXCEPT
A) punctuate from the speaker's point of view. B) engage in monologue, not dialogue. C) seek to understand both thoughts and feelings. D) avoid offensive listening.
Identify at least one of the four speaker credibility appeals that help the audience
perceive the speaker as someone who is quali?ed to speak on a particular topic. What will be an ideal response?