Dean recently had a BRZ broadband connection installed. However, the connection was poor and he didn't get the quality he required. He contacted BRZ about the problem, but the company did not solve his problem. Dean switched to Blue Broadband
Which of the following was the cause of Dean's switching behavior?
A) involuntary switching
B) competition
C) response to service failure
D) service encounter failures
E) inconvenience
C
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Develop an example of a job that would benefit from risk-taking.
What will be an ideal response?
Self-awareness refers to the ability of people to
A. be able to recover quickly from emotional experiences. B. harness emotions and employ them to improve their chances of being successful in whatever they are seeking to do. C. understand the types of emotions they are experiencing, acknowledge them, and express them naturally. D. block out any sensation of emotions as they move through life in pursuit of specific goals. E. recognize and understand the emotions that other people are feeling.
How can an organization effectively monitor what others are saying about the organization?
A) Google search key terms B) Subscribe to a RSS feed C) Follow blogs D) "Like" competitors E) Tweet questions to followers on a regular basis
Sharp Inc purchased equipment at a cost of $700,000 in January, 2003. As of January 1, 2012, depreciation of $315,000 had been recorded on this asset. Depreciation expense for 2012 is $35,000. After the adjustments are recorded and posted at December 31, 2013, what are the balances of Equipment and Accumulated Depreciation? Equipment Accumulated Depreciation
A) $700,000 $350,000 B) $700,000 $ 0 C) $385,000 $ 35,000 D) $350,000 $350,000