A nurse is conducting an interview with a 34-year-old female client who is being admitted to the psychiatric–mental health facility
The nurse is surprised at the client's uncanny resemblance to a member of the nurse's own family and realizes that this may even be inhibiting communication with the client. Within the transactional communication model, this factor that is affecting communication is known as:
A) Disturbance
B) A confounding variable
C) A distracter
D) Noise
Ans: D
Feedback:
Within the transactional communication model, factors that disrupt communication are known as noise. Noise may be psychological, external, or physiological.
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What would be important for a nurse manager to consider when instituting a change to improve customer service? a. Assess the perceptions of the nursing staff regarding the particular service problem. b. Include community representatives on a planning committee to address the change. c. Involve physicians, other healthcare pro-fessionals, and ancillary staff. d. Review all patient complaints with the nursing staff.
Prior to beginning a connected care session, the nurse notes that several people are in the same room with the patient. What should the nurse do?
A) Continue with the session. B) Ask the patient if it is acceptable for the session to occur. C) Cancel the session and reschedule when the patient is alone. D) Ask the patient to have all other people leave the environment.
A patient has come to the ambulatory care clinic with a sprain. The nurse correctly differentiates a grade 2 sprain from a grade 3 sprain with the assessment of:
a. pain. b. swelling. c. bleeding into the joint. d. minor loss of function.
Which of the following is an example of breach of duty?
a. The LPN/LVN walks off the unit during the shift. b. The LPN/LVN resigns from the position. c. The LPN/LVN delegates duties to unlicensed assistive personnel. d. The LPN/LVN does not perform duties according to the standard of care.