Which of the following statements is FALSE concerning sentence and paragraph length in business messages?
a. A two-word sentence is acceptable, as is a 40-word sentence, as long as the message is clear.
b. While compound sentences should be used along with simple sentences, complex sentences should be avoided in business writing.
c. The first and last paragraphs are typically shorter than other paragraphs.
d. Paragraphs in business letters, memos, and email messages are typically shorter than paragraphs in business reports.
B
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Due to the ________ of services, service retailers like Six Flags, Delta, and Applebee's restaurants, sometimes find it difficult to match supply and demand.
A. inconsistency B. compatibility C. intangibility D. consumability E. perishability
If the standard deviation in a sample is 1 and the sample size is 25, then the standard error of the mean is ______.
A. 0.20 B. 2.00 C. 1.44 D. 2.63
You need to write a letter to a customer denying a claim, as the customer is responsible for the problem that she is asking you to fix. In this situation, ________
A) the direct approach is best to buffer the bad news B) the direct approach is preferred so that you get right to the point without introductory pleasantries C) the indirect approach alleviates the need to phrase the bad news tactfully D) the indirect approach can provide introductory information so it can be understood by the reader E) you should always take responsibility for the claim even if you are not to blame in order to maintain the customer's goodwill
A major advantage of planned shopping center locations (versus business districts) is freedom over store operations (hours, merchandise lines, days open, and so on)
Indicate whether the statement is true or false