Nogales Ceramics pays Omar $15,000 to propose an online marketing campaign. Two days later, Omar tells Nogales that he has accepted a job in Silicon Valley and cannot plan the campaign. As compensatory damages, Nogales can recover
A) $150,000
B) $15,000.
C) $1,500.
D) $0.
B
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Unlike physical products, services cannot be seen, tasted, felt, heard, or smelled before they are bought. This is known as the ________ aspect of services
A) inseparability B) intangibility C) variability D) perishability E) heterogeneity
“Quality is a virtue of design” means that if products are well designed, all of the following will be true, EXCEPT ______.
a. there will be fewer operations problems b. the product will be easier to sell c. the design process will be shorter d. servicing the product will be less costly
What is "Kaizen", and how is it related to total quality management?
To arrive at an accurate balance on a bank reconciliation statement, deposits in transit should be
A. deducted from the book balance. B. added to the bank statement balance. C. deducted from the bank statement balance. D. added to the book balance.