The loan review department of a major regional bank has an exceptionally high turnover of both administrative assistants and analysts. Several analysts have quit within six months of taking the job. As a result, the management of the bank decides to conduct attitude surveys, review customer complaints, and conduct exit interviews to assess the training needs of this department. In this scenario, the management is most likely conducting a(n) _____ analysis to determine training needs.
A. job/task
B. organizational
C. individual
D. productivity
Answer: B
You might also like to view...
On September 2 of this year, Keshawn sold land to Rex, his nephew, for $400,000. Keshawn's basis in the land was $100,000. Rex agreed to pay his uncle $40,000 this year, and $60,000 each year for the next six years plus interest. One month later, Rex sold the land to Theo, an unrelated party, for $450,000. Based on this information, Keshawn must report
A. gain of $225,000 this year plus interest in following six years. B. $0. Rex reports gain of $300,000. C. gain of $30,000 this year, and gain in each of the following six years of $45,000 plus interest. D. gain of $225,000 this year.
Maintaining your air of helpfulness decreases a customer's resistance and establishes a basis for success. Provide some suggestions for dealing with customers who have a complaint or need to exchange an item. What are the implications of having customers not receive a satisfactory remedy to their problems or complaints?
What will be an ideal response?
Article 9 of the Uniform Commercial Code (UCC) governs secured transactions in personal property.
Answer the following statement true (T) or false (F)
Cultural risk arises from differences in customs, social norms, attitudes, assumptions, and expectations of the local society in a host country
Name and describe two of the five specific issues as identified in the textbook relating to cultural differences. What will be an ideal response?