When closing a persuasive message for a claim or adjustment, what should be included in the message?
A) How a successful resolution will repair or maintain a mutually beneficial working relationship
B) Contact information, including time when to best reach you
C) An idea of the potential consequences of not coming to a mutually beneficial solution
D) A specific statement of how you would like to see the issue resolved
E) A complete and specific review of the facts
Answer: A
Explanation: A) People generally respond most favorably to requests that are calm and reasonable. Close on a respectful note that reflects how a successful resolution of the situation will repair or maintain a mutually beneficial working relationship.
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