What are the three major tools for motivational job design?
What will be an ideal response?
Job simplification, job expansion, and flexibility in job design.
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Which of the following is the best advice for face-to-face communication?
A. Begin with good news, and lead up to bad news. B. Use a face-to-face meeting as an opportunity to multitask. C. Hold "town hall" meetings daily. D. Speak "off the cuff" rather than preparing a dull list of topics that need to be discussed. E. Have face-to-face meetings spontaneously when you encounter a co-worker in the daily course of doing business (for example, in the copy room or lunch room).
________, which uses a data network to carry voice calls, is frequently used for communication between salespeople and customers
A) Voice-over Internet Protocol (VoIP) B) Customer relationship management (CRM) C) Telemarketing D) Partner relationship management (PRM) E) Total Quality Management (TQM)
Mitsubishi is promoting its range of all-terrain vehicles as safe, spacious alternatives to sedans
in a bid to capture a greater share of the family vehicle market. Which of the following strategies best describes Mitsubishi's approach? A) market penetration growth strategy B) product/service development growth strategy C) market development growth strategy D) diversification growth strategy
Quality is more easily measured in a service process than in a manufacturing process
Indicate whether the statement is true or false