Which of the following is the best advice for face-to-face communication?
A. Begin with good news, and lead up to bad news.
B. Use a face-to-face meeting as an opportunity to multitask.
C. Hold "town hall" meetings daily.
D. Speak "off the cuff" rather than preparing a dull list of topics that need to be discussed.
E. Have face-to-face meetings spontaneously when you encounter a co-worker in the daily course of doing business (for example, in the copy room or lunch room).
A. Begin with good news, and lead up to bad news.
Happy tidings don't require a long build-up. Bad news and controversial decisions, however, may go over better if you build up to them by explaining the situation, identifying the factors you can't control, and giving the other side of the argument its due.
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