The president of a fast growing company that manages retirement communities states that the degree of caring and individual attention the residents receive is the most important component of service quality for his company
The president would be most likely to focus on the results in which of the following dimensions of the SERVQUAL scale?
A) creativity
B) reliability
C) responsiveness
D) assurance
E) empathy
E
You might also like to view...
Any gains or losses on the sale of bonds normally would be reported in the Other Income (Loss) section of the income statement
a. True b. False Indicate whether the statement is true or false
Package delivery company UPS uses distinctive brown trucks that have become almost an icon. Explain why such physical facilities are important for UPS while it provides package delivery services
What will be an ideal response?
Early group meetings should be held ____.
A. in a familiar meeting room B. in a familiar office C. in a building off site D. virtually
All of the following are in the process of either testing or offering Buy button to advertisers except:
A) Facebook. B) LinkedIn. C) Pinterest. D) Instagram.