Package delivery company UPS uses distinctive brown trucks that have become almost an icon. Explain why such physical facilities are important for UPS while it provides package delivery services
What will be an ideal response?
Services are intangible. But when they are given a tangibility by using physical facilities, equipment, personnel, or communication material, customers find it easier to determine the service quality and distinguish the services of one firm from that of its competitor. Thus, UPS's trucks help the company differentiate its services from its competitors'.
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What are three paradoxes related to training?
What will be an ideal response?
Team coaching is critically important in global teams because
A. without coaching, each separately located member is likely to work independently. B. team members need coaching to cross cultural barriers. C. with high levels of diversity, team members who don't know each other are likely to expect poor performance. D. global teams are challenged with diversity, which leads to innovation.
Carla redeemed EE bonds which qualify for the educational exclusion. The redemption consisted of $14,000 principal and $6,000 interest. The net qualifying educational expenses are $10,000. Her AGI is below the threshold for phase-out of the exclusion. The taxable interest is
A. $6,000. B. $3,000. C. $0. D. $2,400.
Professionals can limit their liability to some extent by disclaiming it.
Answer the following statement true (T) or false (F)