Process automation can be used to?

a. Increase productivity
b. Increase service capacity
c. Increase both productivity and service capacity
d. Process automation is unrelated to productivity and service capacity


c. Increase both productivity and service capacity

Business

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Every "touch point" provides important data about consumers

Indicate whether the statement is true or false

Business

Answer the following statements true (T) or false (F)

1. There is a current trend towards bossless organizations in which self-leadership becomes increasingly important. 2. While past leader-member exchange research focused on in and out groups, the current focus is on developing positive relationships. 3. Few charismatic leaders are also visionary and transformational leaders. 4. Charismatic leaders inspire continuous learning, innovation, and change. 5. Research strongly suggests that men and women lead differently.

Business

We can often summarize a group of observations with

a. facts. b. statistics. c. reasons. d. judgments.

Business

When conducting selection interviews, Sarah likes to ask questions like “Imagine you are working the night shift and a piece of machinery breaks down. What would you do?” Sarah is asking _______ questions.

A. probing B. unstructured C. closed-ended D. hypothetical E. traditional

Business