As a salesperson, part of your job in handling a customer complaint is to do all of the following EXCEPT:
A. following up to make sure the customer is satisfied.
B. expressing sincere regret for the problem.
C. obtaining as much relevant information from your customer as you can.
D. handling the complaint quickly.
E. pointing out that they are getting better service compared to the competition.
Answer: E
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A formal filing by a magistrate that binds a defendant over for trial is called a[n] ________.
Fill in the blank(s) with the appropriate word(s).
In a civil case, the plaintiff need not have the preponderance of the evidence on his or her side.
Answer the following statement true (T) or false (F)
Department G had 3,600 units, 25% completed at the beginning of the period, 15,000 units were completed during the period, 3,000 units were one-fifth completed at the end of the period, and the following manufacturing costs were debited to the departmental work in process account during the period: Work in process, beginning of period $40,000 Costs added during period: Direct materials (10,400 at
$8 ) 83,200 Direct labor 63,000 Factory overhead 25,000 Assuming that all direct materials are placed in process at the beginning of production and that the first-in, first-out method of inventory costing is used, what is the total cost of 3,600 units of beginning inventory which were completed during the period (round unit cost calculations to four decimal places)? A) $56,163 B) $16,163 C) $40,000 D) $19,275
If an organization is crafting a vision for change, what stage in the Change Path Model are they likely in?
a. Awakening b. Acceleration c. Institutionalization d. Mobilization