Item price removal is controversial since consumers _____
a. cannot determine a product's ingredients
b. will have less price advertising
c. cannot choose generic brands
d. find it difficult to verify the prices of items purchased
d
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The customer service representatives at a call center have been asked to handle each call within five minutes. At the same time, they have been asked to answer all customer queries in detail and provide appropriate solutions
What kind of service gap is apparent here? A) gap between perceived service and expected service B) gap between service delivery and external communications C) gap between service-quality specifications and service delivery D) gap between management perception and service-quality specification E) gap between consumer expectation and management perception
Implementing lean may ______.
A. lead to increase in payroll costs B. cause stress and discomfort for some employees C. lead to usage of additional materials and resources D. reduce production quality levels
During sensitivity analysis, the shadow price indicates the maximum value of contribution coefficients that will not alter the value of the objective function
a. True b. False
Which of the following is true of a p-chart?
A) The lower control limit is found by subtracting a fraction from the average number of defects. B) The lower control limit indicates the minimum acceptable number of defects. C) The lower control limit equals D3 times p-bar. D) The lower control limit may be at zero. E) The lower control limit is the same as the lot tolerance percent defective.