In ______ isomorphism, organizations copy the structure of firms that have been successful in dealing with a particular environment.
A. coercive
B. mimetic
C. voluntary
D. normative
B. mimetic
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Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm's environment; these forces are
A. the threats of new entrants and the bargaining power of buyers and suppliers. B. the threats of substitute products and the services and competitive rivalries. C. the threats of new entrants and substitute products or services, the bargaining power of suppliers and buyers, and competitive rivalries. D. the threats of government paperwork and tax increases, the bargaining power of suppliers, and competitive rivalries. E. the bargaining power of suppliers.
Audit program Discuss the purpose of the audit program and its importance to the auditor
Answer the following statements true (T) or false (F)
1. Guests can be allowed or encouraged to co-produce their own experiences if they have the necessary knowledge, skills, and abilities. 2. One example of co-production is when a guest provides feedback on a review site such as Yelp or TripAdvisor. 3. Guests have less contact with service personnel than the organization’s own supervisors do. 4. Most guests are willing to give feedback to servers about the quality of the service being provided.
Which of the following sentences avoids the use of trite business phrases?
A) The application will be sent under separate cover. B) Enclosed please find a coupon to use during your next visit. C) We have received your loan application. D) Please do not hesitate to call me if you have questions.