Harvey was at his college reunion where he met Raymond, his former roommate. Harvey and Raymond did not get along well at the reunion. Offended by something Raymond mentioned, Harvey punched him in the face, which broke his jaw
Harvey is liable for ________.
A) breach of duty of care
B) disparagement
C) battery
D) assault
C
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According to the dynamic process model, two different types of expectations have opposite effects on perceptions of service quality. One of these is that ________
A) increasing customer expectations of what the firm will deliver improve the perceptions of overall service quality B) increasing customer expectations of what the firm will deliver decrease the perceptions of overall service quality C) decreasing customer expectations of what the firm should deliver decrease the perceptions of overall service quality D) decreasing customer expectations of what the firm will deliver improve the perceptions of overall service quality E) increasing customer expectations of what the firm should deliver improve the perceptions of overall service quality
Gobbledygook is language that is long-winded and ______________
a. exciting b. irrelevant c. juvenile d. pompous
Under Article 2 of the UCC, acceptances are effective when dispatched
Indicate whether the statement is true or false
A firm has total interest charges of $10,000 per year, sales of $1 million, a tax rate of 40 percent, and a net profit margin of 6 percent. The firm's times interest earned ratio is:
A. ?16 times. B. 10 times. C. ?7 times. D. ?11 times. E. ?20 times.