How a CSR answers the phone these days is not as important as it once was because the phone is phasing out quickly as a vital link between businesses and customers.
Answer the following statement true (T) or false (F)
False
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Which of the following is a purchase return?
A) A company agrees to keep damaged inventory and receives a refund from the supplier. B) A customer agrees to keep damaged inventory and receives a partial refund of the selling price. C) A company returns inventory to the supplier and receives a refund of the purchase price. D) A customer returns inventory to a company and receives a refund of the purchase price.
How does the text define a labor union?
a. an association of businesses that advances its collective interest by coordinating actions in a particular industry b. an association of employees that seeks to reduce the power of management through collective action c. an association of employees that advances its members interests through collective bargaining with an employer d. the collection of employees across a specific industry or trade, organized into a single organization
Which of the following is not a finding or conclusion of the research study by Ou and Penman that used traditional accounting measures to predict whether a company’s income would increase or decrease?
a. The researchers were unable to describe the following year earnings changes correctly in most cases. b. Markets are not as efficient as efficient-market advocates would like to believe. c. Better accounting standards might improve the predictive ability of accounting information. d. Fundamental analysis is still important for investment purposes.
Treat compounds used as verbs as _____________ words
a. separate b. passive c. active d. modifying