Investment in foreign countries that occurs by installing capital goods and using them to produce output is referred to as
A. directed capital.
B. direct investment.
C. capital investiture.
D. portfolio investment.
Answer: B
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The customer service representatives at a call center have been asked to handle each call in not more than five minutes
A recent customer survey by the company revealed that customers appreciate it when employees take the time to answer their questions fully and listen to their grievances. What kind of service gap is apparent here? A) gap between perceived service and expected service B) gap between service delivery and external communications C) gap between service-quality specifications and service delivery D) gap between management perception and service-quality specification E) gap between consumer expectation and management perception
Which of the following statements is true regarding a private label brand?
A) It is sometimes called as an exclusive brand. B) It is usually the low-priced option in the category. C) Stores often make lower margins on private-label brands. D) Retail stores devote huge marketing funds to support private labels.
Stores such as Walmart, Best Buy, PetSmart, David's Bridal, and DSW Shoes use ________ positioning
A) more for the same B) more for less C) same for less D) less for much less E) more for more
Answer the following statements true (T) or false (F)
The need for information on a timely basis may conflict with cost constraints in some situations.